Confronted with joining a desperately long NHS waiting list, Betterhelp Uni…Joe Rackham chose online counselling instead. “I simply felt that I couldn’t wait any longer– I was inspired and prepared to handle my concerns and rather liked the idea of doing so in the convenience of my own house,” said the 29-year-old, who resides in London. After an online search, he discovered a therapist whose profile fit his needs and scheduled a chat session for the next day.
Remote, text-based counselling is growing in appeal in the UK. The doctor app Babylon uses therapy to 150,000 active users, while PlusGuidance, an online counselling service, has 10,000 users. The US-based service BetterHelp also has 150,000 signed up UK users (though not all are active). Talkspace, another online therapy platform, reports it has 500,000 signed up users worldwide, with the majority of in the United States.
Online training recommends therapists on everything from using emojis to avoiding misconceptions. They likewise require to safeguard clients’ individual information– a concern that has actually triggered controversy in the US, where big online treatment platforms have actually come under the spotlight.
Buckley said clients must inspect services’ personal privacy policies prior to signing up. “Not all online counselling websites utilize professionally trained therapists or stick to a principles policy, so ask your GP for a suggestion in the first instance. As with all sort of services and support, what works for one person may not work for somebody else,” he stated.
Marc Bush, primary policy adviser at Young Minds, said that while online counselling services are valuable, “they should not change face-to-face therapy with a skilled professional. If a young person is struggling, we would encourage them to talk to their GP in the very first circumstances, or to call a recognized service like The Mix, Childline or the Samaritans.”.
For Rackham, who has actually generalised anxiety disorder, online counselling wasn’t the ideal fit. “I felt it was near impossible for the therapist to truly get a sense of the problems I was handling, as all they had to go from was my typed-out words. I believe I realised after that online session how essential social interaction was.
” I’m a big fan of using innovation in all areas of my life as a solution to daily problems. I have apps for everything, but when it concerns psychological health, you have to select how innovation contributes in your recovery extremely thoroughly.”. Betterhelp Uni
The company explains BetterHelp as the “biggest online counseling platform worldwide,” geared towards helping people handling problems “such as tension, stress and anxiety, relationships, parenting, anxiety, dependencies, eating, sleeping, trauma, anger, family conflicts, LGBT matters, grief, religious beliefs [or] self-confidence.” The company’s frequently asked question section on its website plainly mentions BetterHelp’s app and therapists should not be used for people handling a serious mental disorder (schizophrenia, bipolar affective disorder) or for people considering self-harm. Instead, the app prides itself on having accredited therapists and psychological health experts readily available to assist people via text, phone call or video chat. That’s what lots of YouTubers who have accepted sponsorships from the company typically say in their own videos, where they speak on the stresses in their personal lives and sensations bordering on stress and anxiety or depression. Bobby Burns, Elle Mills, Philip DeFranco, Heath Hussar, Boogie2988, Shane Dawson and ChandlerNWilson are all creators who have Betterhelp Uni sponsors now.
the things that you learn in therapy you are supposed to be able to apply those to the outside world so if you have a therapist that you have 24-hour access to you’re not necessarily learning the skills and learning the independence that you might need to go out and apply that to something for example in the commercial that they do there’s a girl having a panic attack in a dressing room girl I have been there I’ve had a panic attack in a dressing room like I have been there I completely understand that what I used to do and what I still do if I have a panic attack in that situation is I use the tools I learned in therapy to calm myself down it is not necessarily healthy or good or beneficial to have someone that you are constantly going to that is supposed to be like this trained professional to help you constantly an unlimited access to this person that’s not necessarily a good thing for your mental health because you’re not learning how to independently deal with the issue by yourself that’s like a main thing I found with their marketing I’m being nitpicky but I’m gonna be nitpicky in this video because and I’m gonna say this right now this is people’s lives mental health is very very very serious whether you want to take it seriously or not it’s an incredibly serious topic and people are dying people die and so when you’re talking about helping somebody with mental health you are taking your lot their lives and you’re putting it at risk when you’re not doing proper things to actually help them or when you’re alluding to not do proper things because that’s not even really an issue the beam Chuco depending on therapists doesn’t seem to be an issue on this app I went through the whole Better Business Bureau page and found a lot of very suss things and I will link that page down below for you guys a lot of the issue is people that sign up you’re not getting the actual access so people will sign up and they will get matched with a therapist and then the therapist will forget to come to their session and won’t show up and then people will sign up and they’ll pay for it and then they’re not actually getting four sessions a week they’re only getting one and it’s only for like half an hour because look the computer glitches and like shuts them out like people are paying for all of this and they’re not getting the services that they were actually promised so it almost seems like it the commercial is lying on multiple fronts because it’s lying about the ways you should probably deal with something like anxiety and it’s lying about the fact that anybody is going to respond to you because from what I’ve gathered from these reviews nobody’s responding to anybody the biggest problem I find with better help is number one you’re not getting a diagnosis um which I’m gonna talk in a little bit about later in this video about the issue with diagnosing people in normal face-to-face therapy because I want this to be a bigger message that’s not just like Oh better help is the devil oh and if somebody does diagnose you that’s an ethical kind of gray area because you really shouldn’t be dying note diagnosing people that you have never met in real life you kind of like I really should not be diagnosing anyone at my level you really have to be a trained psychologist or psychiatrist to be diagnosing people you can be but you have to like meet that person face to face you have to work with them for an amount of time you have to get to know that person you have to kind of you see I’m saying like you can’t just text with somebody and then be like oh you have borderline personality disorder like that’s not how that works necessarily something else I didn’t mention in the video that I do want to mention is the fact that getting a misdiagnosis can really mess up the like rest of your course of therapy because if you get misdiagnosed and you go to another therapist and you give them that diagnosis and they treat you for that and that’s not the right thing it can kind of mess you up for a long time and it can also say their psychological study is about like getting wrong diagnoses all this stuff but like getting a bed getting a wrong diagnosis is not a good thing and it’s not something we should be promoting through better help and this is my personal qualms with better health and it’s something I’m going to this isn’t like this is me personally I don’t think you get this same amount out of therapy when you’re not physically going and I know that’s coming from miles place of privilege because I am privileged enough that if I need to go to a therapist I have health insurance that can cover me going to a therapist so me saying like oh go to a therapist I understand that’s coming from a place of privilege I understand my better help is appealing to some people my problem though is that you really are not getting the same level of treatment that you could be getting from a therapist a licensed therapist going into the office part of therapy that makes its work so well it’s just the act of going they have we learned we do the whole class on sine once the other day I’m just like sitting in a chair with a therapist in a room that is closed off from everything else even just sitting there in complete silence for an hour is more beneficial than doing nothing and so I worry about better help because number one you’re not really you’re not really able to communicate other than messaging or video chatting or whatever you’re not like taking yourself out of the situation sitting in a chair and talking to somebody I worry because we’re becoming this is a whole other ramp but we are becoming as a society that is very okay with having everything be virtual and having everything be instant access right in front of us like we are becoming that we are definitely turning into that that’s great in some ways I don’t think it’s great in therapy therapy works because you’re removing yourself from the situation that you’re in you’re going to somebody’s office you’re sitting in a chair and you are face-to-face talking to that person they can gauge your body language they can gauge maybe what you aren’t telling the truth about you’re they’re trained in that type of stuff and so better help doesn’t really work for that because you’re si
A number of these creators have actually discussed mental health concerns in the past, but as burnout becomes a larger topic within the community– and traditional world– sponsorships involving BetterHelp have increased, in spite of the app not being precisely what the creators are touting.